Shipping & Delivery
Delivery Policy
At Halcyonhorizon, we understand that our customers need their products immediately. That is why we offer same-day delivery services to ensure that you get your products as soon as you need them. We provide a flat rate shipping fee of $5 for all orders within city limits. For orders outside city limits, we offer a flat rate fee of $10. Our packaging is discreet to ensure your privacy and security. If you have any questions about our delivery policy, please contact us.
Return & Refund Policy
We want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your purchase, you may return it to us for a full refund or exchange within 14 days of purchase. To be eligible for a return or exchange, the product must be unused and in the same condition that you received it. To initiate a return or exchange, please contact us with your order number and reason for return. Once we receive your returned item, we will process your refund or exchange within 5 business days. If you have any questions about our return policy, please contact us.